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Customer Service & Training Specialist with 10+ years in client support and education
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Competencies
Utilized CRM systems to track and update customer interactions, ensuring seamless communication and customer satisfaction.
Applied active listening, verbal and written communication skills to resolve inquiries and teach English effectively.
Designed and delivered training sessions, created educational materials, and enhanced learning experiences for call center teams.
Managed remote and in-person teams across customer support and sales, overseeing recruitment, onboarding, and performance.
Utilized educational tools and online resources to improve language and technical training effectiveness.
Education
Languages
Summary
Dedicated professional skilled in customer support, team management, and English education with over a decade of experience. Adept at leveraging CRM tools and educational technology to enhance service quality and training outcomes. Proven ability to lead remote teams and deliver tailored solutions...
Key Achievements
- Led a remote sales and customer service team at Barahona’s Professional Moving, managing workflows and ensuring high performance across communication channels.
- Delivered tailored training sessions at The Office Gurus, creating updated training materials and collaborating with managers to improve team productivity.
- Consistently contributed to customer satisfaction by resolving inquiries promptly using CRM systems at Sykes and Telus, achieving team and individual KPIs.
Experience
Customer Service Representative
Provided exceptional customer service by answering inquiries, resolving complaints, and offering solutions in a timely and efficient manner., Collaborated with team members and other departments to ensure customer needs were met and issues were resolved promptly., Utilized CRM systems to track...
Customer Service Representative
Utilized CRM systems to track customer interactions and update records, ensuring seamless communication across departments., Delivered high-quality support to customers by addressing inquiries, troubleshooting issues, and providing tailored solutions, ensuring customer satisfaction and loyalty.,...
English Teacher
Taught English language and grammar to different groups monthly, focusing on developing speaking, reading, writing, and listening skills., Created a positive and inclusive classroom environment that encouraged student participation, critical thinking, and language fluency., Utilized educational...
Account Trainer
Delivered interactive training sessions on account handling, client communication, and customer service best practices, helping new hires achieve a high level of proficiency., Created and updated training materials, including manuals, guides, and presentations, to ensure that content remained...
Customer Service and Sales Remote Manager
Led a team of remote sales and customer service representatives, overseeing daily operations and ensuring exceptional service and sales performance across various communication channels (phone, email, chat)., Managed the recruitment, onboarding, and continuous development of remote staff, ensuring...