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Customer Service Representative (Contract)
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Competencies
Demonstrated experience with Teamwork and collaboration.
Demonstrated experience with Communication and interpersonal skills.
Demonstrated experience with Attention to detail.
Demonstrated experience with Problem solving.
Demonstrated experience with Working under pressure.
Education
Languages
Summary
Professional profile
Experience
Customer Service Representative (Contract)
Maintained accurate customer records and documentation.. Followed company procedures and policies.. Assisted customers with enquiries and issue resolution.. Produced accurate reports and administrative documentation.. Worked effectively under pressure while meeting performance targets.. Collaborated with team members to achieve service objectives.
Customer Service Representative / Call Centre Agent
Responded to and resolved customer queries via phone, email, live chat and WhatsApp.. Logged calls, customer cases and information accurately on CRM systems.. Handled high volumes of customer queries while maintaining professional service standards.. Assisted customers with service-related issues and provided appropriate resolutions or escalations.. Participated in training, team briefings and quality assurance sessions.. Maintained accurate customer records and documentation in line with company procedures.. Worked effectively under pressure while meeting performance targets and deadlines.
Call Centre Agent | Toyota Project
Conducted customer interactions as part of the Toyota-related market research project.. Communicated professionally with customers and captured information accurately.. Followed project procedures and quality requirements when handling customer interactions.. Worked consistently in a target-driven call centre environment.