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Wendy
Customer Service Representative
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Competencies
Demonstrated experience with Customer Support.
Demonstrated experience with Client Enrollment.
Demonstrated experience with Group Sessions Coordination.
Demonstrated experience with Reservation Management.
Demonstrated experience with Customer Satisfaction Monitoring.
Education
Languages
Summary
Customer Service Representative open to new opportunities
Experience
PROPERTY MANAGER
Managed vacation-rental operations through Airbnb, including reservations, quotations, guest inquiries, chat communication and future booking sales.. Coordinated budgets, contracts, maintenance, documentation and communication between property owners and guests.. Monitored customer satisfaction and used guest feedback to improve the experience; upgraded and maintained a 4.8-star guest rating.
FOUNDER, DIRECTOR & PROJECT MANAGER
Founded and managed a multicultural community project coordinating more than 20 artisans and creative entrepreneurs.. Led event logistics, scheduling, communications, policies, procedures, social media, customer-service support and community development.. Planned activities around tourism seasons, weather and operational conditions while promoting an inclusive environment and professional growth.
CALL CENTER | RESERVATIONS | SALES AGENT
Managed inbound calls, customer inquiries, quotations, reservations and sales support across multiple platforms.. Coordinated reservation information with hotel operations and provided solutions-oriented customer service.. Used Cloudbeds, Zendesk, Freshdesk, Outlook and social media platforms.
OWNER | YOGA & AQUA YOGA WELLNESS TEACHER
Founded and managed an independent business serving multicultural communities in Guanacaste, Heredia and Cahuita.. Handled client communication, inquiries, quotations, reservations, online classes and day-to-day business operations.. Designed and delivered programs for different ages, levels and needs, building strong client relationships and a welcoming service environment.
Coach and Fitness Trainer
Support client enrollment, sales, administrative, coaching and personal trainer, nutritional guidance.
Personal Trainer & Fitness Coach
Provide personalized fitness coaching and hands-on guidance to clients throughout the Curves exercise circuit.. Instruct clients on proper exercise technique, equipment use, posture, movement, and safe execution.. Monitor and support clients during workouts while providing motivation, encouragement, and individualized attention.. Develop exercise programs and workout plans according to clients’ fitness levels, needs, and personal goals.. Provide general nutritional and healthy-lifestyle guidance to complement clients’ fitness and wellness programs.. Conduct client on boarding and explain gym programs, services, and membership options.. Support membership sales, client enrollment, contract preparation, signing, and registration processes.. Assist with client documentation, payments, follow-up, scheduling, and other administrative responsibilities.. Provide professional customer service and maintain positive, supportive relationships with clients.. Teach and coordinate special fitness and wellness classes, including Yoga, Functional Training, Boxing, Step, Dance, Trampoline, Hula Hoop, and strength-focused workouts.. Design creative Saturday workout sessions combining multiple exercise modalities to provide engaging and enjoyable experiences for clients.. Contribute to the daily operation and organization of the gym while supporting a welcoming and motivating environment.
Founder, Director & Project Manager
Founded and managed a multicultural community art fair featuring local artisans and creative entrepreneurs.. Organized events on a biweekly basis and recruited, coordinated, and led more than 20 artisans.. Managed event logistics, scheduling, communications, policies, procedures, and community development.. Coordinated internal communication and provided customer service training and support to participating vendors.. Managed the fair’s social media presence and promoted individual artisans as well as community events.. Determined event frequency based on tourism seasons, weather conditions, and other operational factors.. Created an inclusive environment focused on artistic expression, develop and monetary increases for the community, connection and professional growth.
Owner | Yoga, Aqua Yoga & Wellness Teacher
Founded and managed an independent aqua yoga and yoga wellness business serving multicultural communities in Guanacaste, Heredia, and Cahuita.. Led aqua yoga, yoga wellness, and fitness classes for clients of different ages, levels, and needs.. Taught Vinyasa Flow Yoga, including mat-based, pool-based, and online classes.. Developed personalized and progressive sequences for different fitness levels and individual needs.. Integrated movement, anatomy, meditation, mindfulness, concentration, visualization, creative expression, and other wellness practices into classes.. Created a welcoming environment focused on physical movement, conscious awareness, wellbeing, and personal development.. Managed client communication, inquiries, quotations, reservations, and business operations.