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Restaurant Management and Customer Support with 8+ years in Service Industry
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Competencies
Delivered efficient service and resolved customer issues in food service and technical support roles.
Led and coordinated staff schedules and managed team workflow in restaurant settings.
Handled inventory control and administrative tasks related to stock and supplies.
Supervised daily restaurant operations, ensuring smooth functioning and customer satisfaction.
Resolved technical issues for customers and managed case responses using CRM tools.
Education
Languages
Summary
Experienced restaurant and customer support specialist skilled in operations, staff supervision, and technical assistance. Adept at managing daily workflows, client relations, and administrative tasks.
Key Achievements
- Managed daily restaurant operations and supervised staff at CLO Indumentaria
- Coordinated staff schedules and managed inventory at Sarabeth’s Restaurante
- Provided technical support and resolved customer issues at Apex America
Experience
Restaurant Manager
Supervised and managed staff., Managed daily operations., Provided customer service and sales advice., Controlled inventory, including administrative tasks and report preparation.
Store and Sales Coordinator
Organized reservations and managed customer reception., Handled cash and transaction control., Provided dining room service.
Host/Manager
Coordinated staff schedules and managed inventory., Handled cash and transaction control., Provided customer service and resolved issues., Supervised daily operations.
Technical Support Agent
Provide support to customers, resolving technical issues., Meet key metrics such as resolution time and customer satisfaction., Manage cases in CRM tools, ensuring quick and effective responses.