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Wendy
Analyst BES PEX Recruitment
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Competencies
Experiencia demostrada en SAP.
Experiencia demostrada en SuccessFactors.
Experiencia demostrada en Portuguese.
Education
Languages
Summary
Analyst BES PEX Recruitment buscando nuevas oportunidades
Experience
Human Resources / HR Operations – Brazilian Market
Manage Human Resources Operations processes supporting the Brazilian market.. Administer New Hire / New Hire Administration processes for new employees.. Create, register, and update Employee Profiles in Human Resources tools.. Use SAP and SuccessFactors to manage and update employee information.. Review and validate information and documentation associated with new hire processes.. Follow up on onboarding processes and employee data administration.. Handle and resolve requests related to Human Resources processes.. Coordinate and follow up with different teams to ensure process progress.. Handle confidential information while maintaining high standards of accuracy and attention to detail.
Portuguese Digital Specialist – Tier 2
Provided specialized support to Portuguese-speaking customers for Fire TV, Alexa, Kindle, and Prime Video.. Analyzed and resolved cases according to customer and business needs.. Identified improvement opportunities and escalated situations when required.. Supported mentoring and coaching of new agents.. Reviewed contacts to ensure quality, compliance, and proper handling.
Portuguese Customer Service Agent – Tier 1
Provided customer service and support to Portuguese-speaking customers.. Resolved inquiries, followed up on cases, and complied with established procedures.
Portuguese Customer Service Agent
Provided customer service and support to Portuguese-speaking customers.. Resolved inquiries, followed up on cases, and managed service-oriented information.