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Administrating Officer
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Competencies
Exceptional at managing patient and client interactions, ensuring satisfaction and trust.
Skilled in data capturing, record-keeping, and document management to ensure accuracy and compliance.
Effective in liaising with healthcare providers and clients to facilitate smooth operations.
Proficient in managing correspondence, record-keeping, and administrative workflows.
Highly skilled in Microsoft Office Suite and other computer applications relevant to healthcare and finance.
Education
Languages
Summary
Dedicated administrative expert with over 9 years supporting hospital operations and medical account management, specializing in patient records, data accuracy, and client liaison.
Key Achievements
- Streamlined patient admission and discharge processes, enhancing operational efficiency.
- Managed medical account inquiries, ensuring prompt resolution and improved client satisfaction.
- Audited and maintained accurate patient admission records, reducing errors and compliance issues.
- Coordinated medical aid queries for Prescribed Minimum Benefits (PMB) reviews, supporting timely reimbursements.
- Developed proficiency in data capturing and record-keeping, contributing to improved administrative workflows.
Experience
Administrating Officer
Admitting patients into hospitals. Sending and retrieving documents. Discharging patients. Auditing patient admission forms. Data capturing. Managing correspondence. Record-keeping. Liaison with service providers. Handling administrative queries. Customer service. Front desk management. Answering and forwarding calls. Making appointments. Receiving and sorting emails. Working with RMA Claims
Reception Administrator
Admitting patients into hospital. Sending and retrieving documents. Discharging patients. Auditing patient admission forms. Data capturing. Managing correspondence. Record-keeping. Liaison with service providers. Handling administrative queries. Customer service. Front desk management. Answering and forwarding calls. Making appointments. Receiving and sorting emails. Working with RMA Claims
Medical Accounts Management
Managed daily medical account inquiries, ensuring prompt and accurate responses to client concerns. Coordinated submission of medical aid queries for Prescribed Minimum Benefits (PMB) review. Prepared and maintained handover lists and write-offs, contributing to efficient account resolution. Provided cross-functional support by covering for colleagues during absences, maintaining team productivity