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William
Contact
Education
Experience
Appointment setter
Empathize with patient and follow up on medical cases with medical assistants., Verify customer Insurance acceptance and current status., Identify reason for appointment and schedule the correct slot.
Customer Retention
Retaining customer and renew 1,2,3 years contract by being persuasive, and empathetic., Use active listening skills to understand customer concerns and offer best suitable plan for electricity usage., Provide Rebuttals and overcome customer objections.
Appointment setter
Check up-to-date glasses prescription, Send emails upon customer request, Scheduling appointments for eye exam., Qualifying prospects and using strong communication skills to convey information persuasively., Offer glasses promotions.
Customer Service
Assisting customers with account balances information, process payments and keep information confidential., Educating customers about Capital One services, Striving for first call resolution, Taking ownership of customer needs and issues, Work in a fast-paced environment and expected to be energetic and enthusiastic.