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Competencies
Demonstrated experience with Verbal and written communication.
Demonstrated experience with Empathy and patience.
Demonstrated experience with Active listening.
Demonstrated experience with Adaptability.
Demonstrated experience with Teamwork.
Education
Languages
Experience
Customer Service Representative
Suggest and check alternate spellings, locations, and/or listing formats to customers lacking details or complete information., Keep records of calls placed and received, and of related toll charges., Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information., Promote company products, services, and savings plans when appropriate., Update directory information., Obtain and examine all relevant information to assess validity of complaints and determine possible causes, such as extreme weather conditions that could increase utility bills.
Technical Support Advisor I Service
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills., Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken., Answer user inquiries regarding computer software or hardware operation to resolve problems., Resolve customer complaints or answer customers' questions regarding policies and procedures., Refer major hardware or software problems or defective products to vendors or technicians for service., Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.