This is my profileContact via CazVid
Wilson
Technical Support Specialist with 2 years in tech and customer service
Video resume
Technical Support Specialist - BackOffice Ticket
HinI’ve been working as a Technical Support Specialist and a BackOffice Ticket System Agent for Microsoft Partners Program Support and Windows/Office Technical Support for almost 2 years, including Customer Service for health companies and Sales experience on Spanish
Contact
Pereira, Risaralda Department, Colombia
Open to remote
Available on CazVid
Competencies
Technical SupportIntermediate
Assisted users with troubleshooting and resolving issues related to Microsoft products.
Customer ServiceIntermediate
Delivered support via chat, phone, and email to ensure customer satisfaction across different sectors.
Multilingual CommunicationIntermediate
Provided technical and customer service in Spanish and English for diverse clients.
Ticket System ManagementIntermediate
Utilized Microsoft ticketing systems for issue tracking and resolution documentation.
Summary
Technical Support Specialist with nearly 2 years of experience providing technical assistance, customer support, and multilingual communication in the tech and healthcare industries.
Key Achievements
- Provided technical assistance and support to Microsoft Partners Program and Windows/Office users across diverse communication channels including live chat, phone, and email.
- Handled customer service for health companies, demonstrating versatility across industries.
- Gained sales experience in Spanish, enhancing multilingual support capabilities.
Skills
Technical SupportCustomer ServiceMultilingual CommunicationTicket System Management
Published on CazVid - Jul 3, 2025