Results-driven professional with over 3 years of experience in collections, customer service, and logistics coordination. Skilled in invoice management, payment investigations, negotiation, and client relations. Adept at enhancing operational efficiency through data analysis and process...
Delivered high-quality support across multiple channels, resolving customer issues effectively.
Handled invoice resolutions, follow-ups, and payment investigations to ensure accurate billing and collections.
Coordinated daily logistics operations, negotiated rates, and optimized routes for cost efficiency.
Monitored performance trends using analytics tools to identify process improvement opportunities.
Nuvision Autoglass
Responsible for resolving and settling all rejected invoices daily (AGA)., Responsible for payment investigations (AGA)., Responsible for researching chargebacks and escalating findings to the Billing and Accounting Manager., Follow up on AGA payments/collections., Email follow-ups., Outbound...
Sutherland Global
Assist hosts and guests with inquiries and issues through multiple communication channels, including chat, email, and phone., Resolve a wide range of concerns related to bookings, cancellations, payments, and account management., Provide timely support to users in urgent situations, such as...
Lean Solutions Group
Participated in cross-functional initiatives to enhance overall business operations and improve customer satisfaction., Leveraged data analytics tools to regularly monitor performance trends, identify improvement areas, and implement effective solutions., Built strong rapport with customers by...
Bachelor of International Business
High School Diploma
Discover other professionals with similar experience
Facilitated clear communication with clients and internal teams, strengthening relationships and ensuring satisfaction.
