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Senior Client Services Executive
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Competencies
Demonstrated experience with Data Processing.
Demonstrated experience with Data Validation.
Demonstrated experience with Advanced MS Excel.
Demonstrated experience with Reporting.
Demonstrated experience with SAP FICO.
Education
Summary
Senior Client Services Executive open to new opportunities
Experience
Senior Client Services Executive
Provided clients with regular updates on customer-service projects and campaigns.. Coordinated internal projects and supported effective resource utilisation to improve client satisfaction.. Acted as a liaison between clients and operations teams, including assignment-sheet preparation in Excel and guideline design.. Conducted handover calls and supported resource scheduling so teams had the information and resources needed to complete tasks.. Maintained project documents, including plans, budgets, schedules and scope statements, as directed by the project manager.. Assigned tasks to internal teams, assisted with schedule management and supported quality assurance checks.. Prepared presentation materials for meetings and helped ensure client requirements were met as projects evolved.
Senior Processing Specialist
Processed and validated product and market information to support accurate client deliverables.. Maintained and created customer databases in the OGRDS application for assigned clients and categories.. Performed scheduled weekly or monthly data validations and supported product-coding queries.. Supported technology updates by running smoke tests for new features in analytical tools.. Prepared custom reports using Shell Scripts and performed manual calculations in MS Excel in client-preferred formats.. Shared timely project status reports with stakeholders and helped reduce rework by checking data quality across related processes.