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Bilingual Customer Service Agent with 4+ years of experience in telecommunications and banking
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Competencies
Delivered effective customer support in both English and Spanish across telecom and banking sectors.
Resolved customer inquiries and technical issues efficiently in call center environments.
Handled payment processing, billing inquiries, and cash reconciliation at pharmacy and telecom roles.
Communicated complex information clearly to customers, teammates, and medical staff.
Adapted to different roles and environments, supporting pharmacy, banking, and telecommunications operations.
Education
Languages
Summary
Experienced bilingual agent skilled in customer support, problem solving, and payment processes across telecommunications, banking, and healthcare sectors.
Key Achievements
- Provided bilingual customer support for US telecommunications clients, resolving technical and billing issues.
- Served bilingual banking customers, ensuring secure handling of financial information and inquiry resolution.
- Managed multiple responsibilities including payments, reconciliation, and workspace organization in diverse customer-facing roles.
Experience
Bilingual Agent
Provided telephone customer service for US telecommunications company clients, resolving questions, technical issues, and billing problems., Applied security protocols for handling confidential data.
Bilingual Agent
Served customers of a US bank, resolving inquiries and managing requests in both English and Spanish., Handled financial information securely while complying with international protocols.
Cashier/Counter
Processed prescriptions, handled payments, and managed cash register reconciliation., Supported on-duty physician and answered calls., Maintained cleanliness and organization of workspace area.
Call Center Agent
Received calls for payment and prepaid services., Resolved incidents to improve customer experience.