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Ximena
Customer Service & Language Interpreter with diverse hospitality & communication skills
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Competencies
Applied communication and problem-solving skills to enhance guest satisfaction in hospitality environments.
Managed booking systems and coordinated tours, accommodations, and reservations for hotels and lodges.
Provided Spanish and English interpretation in medical and general contexts through VRI and OPI platforms.
Handled guest needs including special accommodations, allergies, and last-minute changes to ensure positive experiences.
Trained new reception staff and coordinated team efforts at hospitality venues.
Education
Languages
Summary
Experienced in managing hospitality operations, reservations, and providing professional interpretation services in medical and general settings.
Key Achievements
- Managed hotel, restaurant, and tour operations at Bambuda Lodge, including reservations and guest needs.
- Led front desk operations and staff training at El Sitio Playa Venao, overseeing reservation management and guest feedback.
- Provided culturally sensitive interpretation services via VRI and OPI in medical and general settings for Globo and Voyce.
Experience
Customer Service Representative
Managing the bar, restaurant, and reception, Handling reservations, Coordinating tours and boat trips, Organizing special accommodations, Addressing guest needs such as allergies or last-minute changes, Managing booking systems, Taking inventory for the restaurant, bar, and hotel
Front Desk Manager
Overseeing daily front desk operations, Managing and syncing hotel reservations, Sending personalized quotes for rooms and villa rentals, Handling deposits, Following up on guest feedback, Training and onboarding new reception staff
Spanish Interpreter (VRI & OPI)
Providing Video Remote Interpreting (VRI) and Over-the-Phone Interpreting (OPI) services, Ensuring clear, accurate, and culturally sensitive communication
Spanish Interpreter (VRI & OPI)
Providing Video Remote (VRI) and Over-the-Phone (OPI) interpreting in medical settings, Facilitating communication between providers and Spanish-speaking patients