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Ximena
Mission Controller
Contact
Competencies
Experiencia demostrada en Excel.
Experiencia demostrada en Power Point.
Experiencia demostrada en Go High Level.
Experiencia demostrada en Hubspot.
Experiencia demostrada en Microsoft Office.
Education
Languages
Summary
Perfil profesional
Experience
Mission Controller
Efficiently manage staff, including monitoring performance and conducting performance evaluations.. Track and analyze KPIs, identifying areas for improvement and implement strategies to optimize performance.. Collaborate with workforce management teams to forecast call volumes, staff requirements, and scheduling needs and effectively communicate with internal and external stakeholders.
Planner
Carry out analysis, data processing, market research, planning and cost control.. Communicate strategies to stakeholders, including colleagues, superiors, clients, and customers.. Participate in the full life cycle of the projects from requirements collection to delivering and closing.
Office Manager
Managed office supplies, equipment inventory, and ensured stock levels were adequate at all times.. Oversaw administrative tasks such as managing correspondence, scheduling services/installation, and organizing meetings.. Coordinated office meetings, equipment arrival, and inventory storage.. Managed customer assistance and project duties such as invoicing, payment processing, and inventory handling.
Client Service Analyst
Coordinated and delivered ongoing analytical and ad‑hoc requests aligned with client objectives and project milestones.. Produced structured reports, dashboards, and client presentations translating complex data into actionable insights.. Project management: coordinate cross functional planning and execution for internal and client projects.. Client Inquiry Management: delight the client by managing incoming inquiries with speed and accuracy through a ticketing system. Inquiries may range from data concerns to product questions to user management.. Opportunity development: recognize and connect the needs of the client with the products and solutions of Circana.