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Customer Service Specialist with 4+ years of support experience
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Competencies
Extensive experience in managing customer interactions via chat, calls, and email.
Processed refunds and tracked packages, ensuring timely resolution.
Contacted and coordinated with suppliers to resolve product or order issues.
Provided support for large accounts including Walmart, ensuring customer satisfaction.
Education
Languages
Summary
Experienced in managing customer service operations across multiple channels for retail accounts.
Key Achievements
- Provided comprehensive customer support for major accounts like Walmart
- Managed multiple customer service channels including chat, calls, and email
- Handled refunds, package tracking, and supplier communication to resolve issues
Experience
Customer Service Agent – Merchant Support
Provided customer service support for Walmart accounts., Tracked packages and handled refund requests., Responded to customer service chats and calls., Contacted suppliers to resolve product or order issues.
Customer Service Representative
Managed vehicle reservations and verified availability., Handled customer calls and service requests., Processed refunds and ensured customer satisfaction.