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Permanent Stylist, Sales associate
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Competencies
Exceptional ability to engage clients, resolve issues, and ensure positive experiences in retail and hospitality settings.
Proficient in verbal and written communication, facilitating effective team collaboration and customer interactions.
Skilled in overseeing stock levels, ordering, and minimizing waste to optimize store operations.
Capable of effectively managing tasks and responsibilities independently, ensuring timely completion.
Proficient in MS Office, Amadeus, Maconomy-Oracle, and other industry-specific software tools.
Education
Languages
Summary
Dedicated retail and hospitality specialist with over 10 years of experience in store operations, customer engagement, and inventory management. Known for reliability, integrity, and excellent communication skills, committed to enhancing customer satisfaction and operational efficiency.
Key Achievements
- Led daily store operations at Levi’s South Africa, ensuring efficient workflow and inventory management.
- Consistently maintained high customer satisfaction through friendly engagement and problem resolution at BID Air Services.
- Managed stock levels and minimized waste, contributing to store profitability and operational efficiency.
- Developed strong communication and interpersonal skills through diverse roles in retail and aviation sectors.
- Demonstrated reliability and integrity in all professional responsibilities, earning trust from colleagues and customers.
Experience
Permanent Stylist, Sales associate
Oversee daily store operations to ensure smooth and efficient functioning.. Monitor and manage inventory levels, including ordering, stocking, and minimizing waste.. Ensure compliance with company policies, procedures, and standards.. Maintain the store’s appearance, cleanliness, and organization.. Recruit, train, supervise, and evaluate store staff.. Create work schedules and delegate tasks to employees.. Foster a positive work environment to motivate employees and reduce turnover.. Address and resolve staff conflicts or performance issues.. Set and achieve sales targets, profitability goals, and key performance indicators (KPIs).. Monitor and analyze sales performance to identify trends and areas for improvement.. Provide exceptional customer service and handle escalated customer complaints or inquiries.. Train staff to deliver excellent customer service.. Handle unexpected situations such as inventory issues, staff shortages, or equipment failures.. Develop and implement strategies to address challenges and improve efficiency.
CHECKIN AGENT
Greet customers upon arrival and provide friendly, professional assistance.. Answer customer inquiries regarding services, policies, or processes.. Address and resolve customer complaints or concerns promptly.. Verify identification documents, booking details, or reservations.. Process check-ins for passengers (in airlines) or guests (in hotels) efficiently.. Allocate seats, rooms, or service options according to customer preferences or availability.. Issue boarding passes, room keys, or other necessary documents.. Update and maintain accurate records in booking or reservation systems.. Handle payments, including processing credit cards or other forms of payment.. Provide receipts, invoices, or confirmations as needed.. Tag, weigh, and check luggage according to regulations and policies.. Ensure baggage weight and size comply with airline rules.. Assist with lost luggage claims or special luggage requests (e.g., oversized, fragile, or restricted items).. Ensure adherence to company policies and legal requirements, such as security protocols and identification verification.. Provide necessary information about customs, immigration, or safety regulations.. Communicate with operations, security, or housekeeping teams to ensure smooth transitions and processes.. Manage last-minute changes, such as cancellations, rebooking’s, or upgrades.
Casher, Stock Taker, Housekeeper
Greet customers warmly and provide assistance as needed.. Answer customer questions about products, promotions, or store policies.. Handle complaints or escalate issues to supervisors when necessary.. Operate cash registers, scanners, and other point-of-sale (POS) systems.. Process customer payments, including cash, credit/debit cards, gift cards, and vouchers.. Issue receipts and ensure accurate change is given.. Inform customers about ongoing promotions, discounts, or loyalty programs.. Count the cash drawer at the beginning and end of each shift.. Ensure accurate handling of cash and other payment methods.. Prepare daily sales reports and reconcile discrepancies.. Keep the checkout area clean and organized.. Perform regular counts of stock in the store and storage areas.. Record inventory levels, noting shortages, excesses, or damaged items.. Organize stock areas for easy access and accurate counts.. Identify and report missing or stolen items.. Work with other staff during major stock takes to divide responsibilities.