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Administrative Support and Customer Service Professional in Costa Rica
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Competencies
Experienced in advising clients, handling objections, and ensuring customer satisfaction through effective communication.
Proficient in managing and organizing administrative files, records, and documentation efficiently.
Basic skills in sales processes, client follow-up, and closing techniques to support revenue growth.
Strong ability to organize, prioritize, and manage multiple tasks with attention to detail.
Effective communicator with assertive interpersonal skills, ensuring clear and respectful exchanges.
Education
Languages
Summary
Detail-oriented professional with experience in administrative support, customer service, and sales. Skilled in document management, client advisement, and communication, with a proactive approach to organizational tasks and client relations.
Key Achievements
- Streamlined document organization and filing processes at INVU, improving administrative efficiency.
- Provided customer advisement and follow-up, resulting in increased sales conversions.
- Developed basic sales and negotiation skills, supporting client engagement and closing deals.
- Managed administrative documentation using Microsoft Office 365, ensuring accuracy and accessibility.
Experience
Apoyo administrativo-Recursos Humanos
Elaboración y confección de actas. Organización y foliado de documentos. Actualización de archivos administrativos
Ventas y atención al cliente
Asesoría a clientes interesados en la compra de acciones. Explicación de benéficos y procesos. Seguimiento a clientes potenciales. Comunicación orientada y cierre de ventas