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Senior Data Analyst with 10+ years in tech and finance
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Competencies
Applied statistical methods and tools to interpret complex data sets.
Designed and maintained databases and wrote queries for data retrieval.
Created dashboards and visual reports for stakeholders using Tableau and Power BI.
Led cross-functional teams on data-focused projects, ensuring timely delivery.
Presented complex data insights effectively to non-technical audiences.
Education
Summary
Experienced Data Analyst with a strong background in data interpretation, visualization, and project management.
Key Achievements
- Led data analysis projects that improved client decision-making processes
- Developed dashboards and reports that increased data accessibility for teams
- Progressed from Data Analyst to Senior Data Analyst, expanding technical expertise
Experience
Bilingual Customer Service Agent
Provided timely, courteous, and effective customer support through phone and digital channels, resolving inquiries related to financial products and services., Managed customer requests, complaints, and claims, ensuring accurate documentation, follow-up, and resolution in accordance with service protocols., Advised clients on the correct use of financial products such as accounts, cards, and digital services, ensuring a clear, secure, and needs-oriented experience., Met established service indicators (response time, service quality, customer satisfaction, etc.), contributing to the department’s performance goals., Promoted best practices in customer service, effective communication, and client loyalty initiatives.
Bilingual Executive Assistant
Provided comprehensive support to executive management in planning and executing administrative activities, including calendar coordination, meeting logistics, travel arrangements, and follow-up on executive commitments., Prepared and consolidated management reports, executive presentations, and performance dashboards, including tracking and analysis of key performance indicators (KPIs)., Managed internal and external communications for the executive team, drafting and responding to confidential correspondence and professional emails in a timely manner., Organized and maintained both physical and digital documentation, ensuring proper filing, traceability, and confidentiality., Acted as a liaison between executive management, clients, vendors, and internal departments, facilitating issue resolution, handling requests, and supporting strategic project development.
Head of Procurement and Warehouse
Planned, coordinated, and supervised procurement and warehouse operations to ensure the timely and efficient supply of materials, goods, and services., Negotiated commercial terms with suppliers, including pricing, delivery schedules, and quality standards, to optimize costs and ensure compliance with company requirements., Managed inventory using the SIIGO system (Purchasing and Inventory modules), maintaining accurate records, monitoring product movement, and minimizing losses through effective stock control., Prepared periodic reports and performance indicators related to purchasing, inventory levels, costs, and service quality to support decision-making and continuous improvement.
Security Coordinator
Responsible for coordinating, printing, and assigning identification badges to all company employees, ensuring efficient and secure access control., Managed and administered security software programs such as CCure, Card Five, and ID Secure for access control and event monitoring within the organization., Organized and maintained both physical and digital files for the Security Department, ensuring proper document management and information availability., Monitored security events and incidents recorded in the system, providing timely follow-up and reporting to security management and leadership., Provided comprehensive administrative support to the Security Manager and department leadership, facilitating activity coordination and resource management.