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Customer Service & Administrative Support Specialist
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Competencies
Skilled in managing customer interactions, resolving issues efficiently, and maintaining high satisfaction levels.
Experienced in handling documentation, data organization, and operational assistance in corporate settings.
Proficient in managing remote workflows using tools like CRM, Zoom, and Google Meet.
Effective in bilingual (English/Spanish) communication, both written and verbal, supporting diverse client needs.
Education
Languages
Summary
Dedicated professional with strong skills in customer support, administrative tasks, and remote operations. Experienced in CRM tools, bilingual communication, and streamlining workflows to enhance organizational efficiency.
Key Achievements
- Managed over 50 customer interactions daily, ensuring high satisfaction and issue resolution.
- Maintained accurate customer records using Salesforce, enhancing data integrity.
- Provided bilingual support, improving communication efficiency for international clients.
- Supported internal documentation and reporting, streamlining operational workflows.
Experience
Sales & Service Representative (Remote)
Managed 50+ daily customer interactions via CRM systems, chat, and email. Updated and maintained accurate customer records using Salesforce. Resolved customer issues efficiently while maintaining high service standards. Conducted virtual meetings and follow-ups via Zoom. Ensured strict compliance with data confidentiality and corporate protocols
Administrative & Operations Assistant
Provided administrative and operational support in a structured corporate environment. Assisted with internal documentation, reporting, and data organization. Handled sensitive operational information with accuracy and discretion. Worked independently with minimal supervision, meeting deadlines consistently
Bilingual Customer Service Agent
Delivered bilingual customer support to international clients. Strengthened professional English communication (written and verbal). Quickly adapted to new systems and workflows for effective issue resolution