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Operations & Sales Supervisor with 8+ years in client relations and team leadership
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Competencies
Built strong client relationships through effective communication, resolution of inquiries, and personalized service in various roles.
Supervised and mentored teams in customer service, sales, and operations to meet performance standards and improve team productivity.
Assessed risks for insurance clients, reviewed applications and reports, ensuring compliance with company policies.
Managed purchasing budgets for cinematographic materials and carried out cost analysis to optimize expenses.
Negotiated deals and closed sales, supporting revenue growth and client retention strategies.
Education
Languages
Summary
A dedicated professional with over 8 years of experience across sales, operations, and client service roles. Skilled in team management, risk evaluation, and budget management, with a proven track record of supporting client needs and driving team performance.
Key Achievements
- Led performance goal setting, KPI development, and mentorship for sales and operations teams.
- Supported sales team in maintaining strong client relationships and resolving inquiries efficiently.
- Managed risk evaluations for insurance applications and reviewed documentation to ensure policy compliance.
Experience
Operations/Sales Supervisor - Junior Underwriter
Setting performance goals and KPIs for the team., Providing training, coaching, and mentoring to team members., Conducting performance reviews and providing feedback., Supporting the sales team in developing and maintaining strong client relationships., Resolving client inquiries and complaints in...
Buyer
Purchasing and budget management of cinematographic materials., Conducting cost analysis and budgeting to optimize purchasing expenses and seeking opportunities to reduce costs or improve efficiency in the procurement process.
Business Funding Manager
Facilitating working capital for small and medium sized enterprises., Studying investment proposals based on probability and economic viability., Providing personalized management of potential and existing clients.
Customer Services Supervisor | QA
Supervising and leading a team of customer service agents, providing guidance, training, and support., Assigning tasks, setting goals, and monitoring the team's performance., Monitoring team interactions to ensure compliance with established service standards.
Customer Service Agent
Providing friendly, courteous, and professional service to customers., Actively listening to customer concerns and working to find appropriate solutions., Providing information, instructions, and guidance to customers regarding the company's products, services, and policies.