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Customer Service & Support Specialist with 10+ years in tech, finance, and logistics
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Competencies
Delivered customer support for internet, financial services, and logistics companies via chat, phone, and face-to-face interactions.
Provided tech support for internet, phone, and TV services, diagnosing and resolving technical issues for clients.
Managed escalation cases and final resolution processes to ensure customer satisfaction and issue closure.
Developed solutions for PayPal users, addressing diverse needs of buyers and merchants to maintain positive relationships.
Education
Languages
Summary
Seasoned support professional with over a decade of experience across finance, technology, vehicle assistance, and logistics. Skilled in resolving complex issues, providing technical troubleshooting, and managing customer relationships to ensure satisfaction and loyalty.
Key Achievements
- Handled diverse customer issues across multiple industries, improving resolution efficiency.
- Provided final escalation support, ensuring customer satisfaction and issue resolution closure.
- Conducted floor support and training, boosting team performance and sales effectiveness.
Experience
Collection Agent
Call customers to collect money from their due loans.
Business Relationship Expert
Providing solutions for a variety of situations that users of PayPal encountered, both buyers and merchants.
Escalations Support Agent
Last line of support, providing final resolution to the consumer., Helped customers with app troubleshooting, billing, credits, order tracking.
Customer Service Agent
Providing customer service for customers needing to schedule appointments for kitchen installation jobs, flooring, roofing, and yard work.
Tech Support Agent
Provided tech support for Frontier via chat and voice for internet, phone, and TV services.
Rescue Associate
Providing roadside assistance and emergency rescue for AllState.
Trainer and floor support
Floor support and customer service agent specialized in sales.