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Customer Care Agent with 3+ years in Customer Service & Travel Industry
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Competencies
Skilled in delivering exceptional client support through multiple communication channels.
Experienced in managing reservations, passenger assistance, and baggage handling in airline settings.
Proficient in case tracking, documentation, and reporting to streamline back-office tasks.
Effective in providing clear, empathetic assistance to diverse clients via various platforms.
Education
Languages
Summary
Dedicated Customer Care Agent with over 3 years of experience in client support, travel reservations, and airport operations. Proven ability to resolve issues efficiently, enhance customer satisfaction, and manage administrative tasks effectively.
Key Achievements
- Provided seamless customer support via chat and email, improving client satisfaction.
- Managed travel reservations and resolved client inquiries efficiently at American Airlines.
- Led passenger check-in and baggage management processes, ensuring smooth airport operations.
Experience
CUSTOMER CARE AGENT
Asistencia a clientes en procesos internos del negocio.. Soporte vía chat y correo electrónico.. Gestión BackOffice: seguimiento de casos, documentación, reportes y tareas administrativas.. Resolución de dudas y conflictos de manera profesional.
PROFESIONAL DE VIAJES
Gestión de reservas y asistencia al cliente en temas relacionados con vuelos.. Soporte a través de la web oficial y canales internos.. Manejo de consultas y soluciones rápidas con enfoque en experiencia del cliente.
ASISTENTE DE SERVICIO AL PASAJERO
Registro de pasajeros y gestión de equipaje.. Provisión de información sobre vuelos y resolución de incidencias.. Asistencia en procesos de abordaje y desembarque.