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Yerlin

Customer Service Advisor with 3+ years in client support and communication

Contact

Tegucigalpa, Francisco Morazán Department, Honduras
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Competencies

Critical ThinkingExpert

Applied analytical skills to diagnose customer issues and provide effective solutions.

Communication SkillsExpert

Effectively conveyed information to customers, ensuring clarity and satisfaction.

Time ManagementAdvanced

Prioritized tasks to manage multiple responsibilities efficiently during demanding periods.

AdaptabilityAdvanced

Adjusted to changing customer needs and testing environments to maintain high service standards.

MultitaskingAdvanced

Handled various simultaneous responsibilities to ensure seamless service delivery.

Education

Law student
Catholic University of Honduras
Secondary school
Technological Institute of Business Administration

Languages

Spanish
English

Summary

Dedicated customer service advisor experienced in supporting low-income clients through telephone support. Skilled in multitasking, communication, and problem solving to ensure customer satisfaction.

Key Achievements

  • Provided telephone support to low-income customers across the United States, ensuring prompt resolution of inquiries.
  • Managed multiple responsibilities during testing hours, including customer service, workspace organization, and product demonstrations.
  • Delivered consistent, accurate customer assistance while maintaining professional expertise and efficiency.

Experience

Customer Service Advisor

Allied Global
April 2023 - January 2025

Provide telephone support to low-income customers in the United States, ensuring prompt and accurate resolution of inquiries while facilitating uninterrupted 24/7 service, Excel at managing multiple responsibilities during testing hours, including providing top-notch customer service, maintaining a clean and organized workspace, and demonstrating products to emphasize professional expertise and efficiency

Skills

Critical ThinkingCommunication SkillsTime ManagementAdaptabilityMultitasking
Published on CazVid - Jul 3, 2025
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