Yireli - Customer Support & Virtual Assistance with 4+ years in service industry
Los Morenos, Nacional, Dominican Republicen
Led support team at UNO, providing mentorship and overseeing case resolution.
Managed customer inquiries via chat and email, resolving issues related to packages.
Published on CazVidVideo interview available
Summary
Experienced in customer service, team leadership, and multilingual communication. Adept at managing inquiries, solving problems, and supporting teams for optimal client satisfaction.
Video Resume
Key Achievements
- Provided multilingual support as English-Spanish interpreter, enhancing service capabilities.
Skills
Customer ServiceExpert
Handled customer inquiries and support via chat, email, and phone, ensuring satisfaction and issue resolution.
Communication & EmpathyAdvanced
Demonstrated strong interpersonal skills by effectively addressing customer needs in diverse scenarios.
Team LeadershipIntermediate
Led support line teams, providing guidance and mentoring to colleagues.
Organization & PlanningAdvanced
Coordinated multiple customer support activities, managing cases efficiently.
CRM ExperienceIntermediate
Utilized GoHighLevel CRM platform for managing customer interactions and data.
Languages
English(Advanced)
Experience
Customer Service Agent
Teleperformance
Interpreter English-Spanish
United Language Group(ULG)
Chat & Email Agent Team Lead Support Line
United Nearshore Operations (UNO)
Bilingual Virtual Assistant
Florida Canes Academy