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Sales and Customer Service Professional with over 7 years in BPO and client retention
Contact
Caldas, Antioquia, Colombia
Available on CazVid
Competencies
Communication SkillsAdvanced
Effective communicator with experience in customer service and team collaboration.
Sales and Customer RetentionAdvanced
Skilled in sales strategies and retention techniques to enhance customer loyalty.
Work Under PressureIntermediate
Capable of maintaining performance and quality in high-pressure situations.
Administrative SupportIntermediate
Experienced in administrative tasks, including data management and office support.
TeamworkAdvanced
Strong collaborator in team environments, fostering positive work relationships.
Education
Asistencia Administrativa
Idectsa
Completed 2014
Bachiller Académico
Institución Educativa Jesús de Nazaret
Completed 2013
Summary
Dedicated professional with over 7 years in sales, customer retention, and administrative roles within BPO environments. Excels in team collaboration, working under pressure, and driving customer satisfaction.
Key Achievements
- Consistently achieved sales targets through effective customer engagement at Bpo Global Services.
- Enhanced client retention rates at Ibr Latam by implementing personalized follow-up strategies.
- Supported administrative and backoffice functions, increasing operational efficiency at Teleperformance.
- Developed strong communication skills across diverse roles, improving team collaboration and customer satisfaction.
- Proven ability to work under pressure and meet tight deadlines in fast-paced environments.
Experience
Asesor comercial
Bpo global services
Asesor Comercial
Soler centro de Bronceo
2024 - Present
Asesor de Retención
Ibr Latam
2021 - 2022
Backoffice
Teleperformance
2020 - 2021
Asesor de Retenciones
Onelink BPO
2019 - 2019
Representantes de Servicios
Multienlaces Sas konecta
2016 - 2019
Asistencia Administrativa
Idectsa
2013 - 2014
Skills
Communication SkillsSales and Customer RetentionWork Under PressureAdministrative SupportTeamwork
Published on CazVid - Jun 2, 2026