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Customer Service & Sales Professional with 6+ years in legal, telecom & finance
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Competencies
Provided customer support and voice advocacy, resolving issues and enhancing client satisfaction.
Led sales and retention efforts, including team supervision and customer engagement.
Collected and reviewed medical records and legal data to support case and client needs.
Supervised accounting processes and staff, ensuring document control and account accuracy.
Proficient in Excel and Google services for data management and documentation.
Education
Languages
Summary
Dedicated professional with over 6 years of experience in customer support, sales, and legal administrative roles, with a proven ability to manage client relationships and support legal processes.
Key Achievements
- Progressed from IB Screener at law firms to B2C Sales Supervisor, demonstrating role advancement.
- Supported medical records data collection and review, ensuring accuracy in legal documentation.
- Supervised sales staff and managed key customer support processes across multiple roles.
Experience
IB/OB Screener
Legal assistant, Client Support Specialist, Medical records data collection and review
IB Screener Appointment Setter
IB Screener, Appointment Setter
Salesman and retention
Sales, Collections, Retention, Voice advocate customer service
Voice advocate customer service
Voice advocate customer service, Voice customer service specialist
B2C sales supervisor
Voice customer service specialist, B2C sales supervisor
Accounting Supervisor
Control and revision of documents, Accounts check to proceed with blocking or unblocking, Supervision of sales staff, Accounting support