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Customer Support Specialist with 4+ years in client service and content moderation
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Competencies
Expertise in delivering high-quality client support through various communication channels.
Skilled in reviewing and escalating sensitive content to ensure platform compliance.
Proficient in professional and personalized communication with diverse stakeholders.
Experienced in managing customer data and cases using Salesforce, Jira, and similar platforms.
Education
Languages
Summary
Dedicated customer service professional with over 4 years of experience across tech and media industries. Skilled in client communication, content review, and case management, with a focus on enhancing customer satisfaction and safeguarding platform integrity.
Key Achievements
- Ensured high-quality communication with corporate clients and internal teams, improving response efficiency.
- Managed and resolved sensitive content cases at Meta, safeguarding brand integrity.
- Enhanced customer satisfaction through personalized support and effective follow-up across multiple platforms.
- Streamlined case management using CRM systems, leading to faster resolution times.
Experience
Customer Support Specialist
Manage communication with corporate clients, operations teams, and internal staff via email and calls, ensuring timely and high-quality responses.. Handle and follow up on dispatch order requests, including requirement validation, inventory availability notifications, and order status updates.. Prepare and update operational reports for the Skynet campaign, tracking delivered, undelivered, and pending orders, while recording requests in internal systems to ensure traceability.
Chat Advisor
Manage user inquiries via chat, ensuring effective and personalized communication.. Record and update customer information in CRM systems, providing effective follow-up to maximize satisfaction and retention.. Use digital tools (Jira, Salesforce) to resolve specific cases, maintaining high standards of quality and efficiency in every interaction.
Content Moderator
Escalate and manage sensitive cases, applying security protocols and professional communication to protect brand integrity.. Review and validate user-generated content to ensure compliance with policies and promote a safe, positive environment.. Maintain confidentiality of sensitive information, ensuring data protection and user privacy.
Customer Service Advisor
Respond to and resolve customer requests, applying communication skills to ensure high-quality service.. Update and manage case records on digital platforms, ensuring timely follow-up and continuous process improvement.. Prioritize and handle multiple conversations simultaneously, maintaining agility and results focus to optimize customer experience.