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Yusgrenny
Creadora de Contenido & Emprendedora Digital
Contact
Competencies
Experiencia demostrada en Database organization.
Experiencia demostrada en Document management.
Experiencia demostrada en Asynchronous remote support.
Experiencia demostrada en WhatsApp business communication.
Experiencia demostrada en Remote troubleshooting.
Education
Languages
Summary
Creadora de Contenido & Emprendedora Digital buscando nuevas oportunidades
Experience
Creadora de Contenido & Emprendedora Digital
Gestión integral de marca personal en plataformas digitales (TikTok), enfocada en bienestar y crecimiento personal.. Diseño y desarrollo de catálogos digitales para comercialización de productos.. Atención al cliente y gestión de ventas a través de canales directos (WhatsApp).
Atención al Cliente y Soporte Comercial
Gestión eficiente de consultas, quejas y requerimientos de clientes, garantizando una atención de alta calidad de forma remota.. Resolución de problemas en tiempo real y seguimiento de casos hasta su cierre.. Comunicación constante con el usuario para mejorar su experiencia y fidelización.
Content Creator & Digital Entrepreneur
Cultivated organic growth and engagement within a TikTok digital community through aesthetic multimedia strategies and agile video editing using CapCut.. Independent fiction author on digital platforms such as Wattpad and Inky, leading creative storytelling projects focused on self-reflection and emotional well-being.. Designed and structured aesthetic digital product catalogs to optimize strategic online visual presentation and sales.. Managed personalized customer care, order processing, and direct client retention through text-based messaging.
Customer Service & Commercial Support
Efficiently managed client inquiries, document workflows, emails, and user complaints under remote operations, ensuring high organizational standards.. Structured and resolved complex real-time issues through written communication channels, tracking each case continuously until definitive closure.. Conducted digital user interactions entirely focused on enhancing customer experience and safeguarding long-term business brand loyalty.
Content Creator & Digital Entrepreneur
Cultivated organic growth and engagement within a TikTok digital community through aesthetic multimedia strategies and agile video editing using CapCut.. Independent fiction author on digital platforms such as Wattpad and Inky, leading creative storytelling projects focused on self-reflection and emotional well-being.. Designed and structured aesthetic digital product catalogs to optimize strategic online visual presentation and sales.. Managed personalized customer care, order processing, and direct client retention through text-based messaging.
Customer Service & Commercial Support
Efficiently managed client inquiries, document workflows, emails, and user complaints under remote operations, ensuring high organizational standards.. Structured and resolved complex real-time issues through written communication channels, tracking each case continuously until definitive closure.. Conducted digital user interactions entirely focused on enhancing customer experience and safeguarding long-term business brand loyalty.