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Yvette
Account Management with 5+ years of customer service experience
Video resume
Acvount Management
Currently i am not working as a Senior Supervisor i had the responsability to promote both agents and supervisors percormance in order to achieve the goals set by the client.nAs an asistant manager make sure that everyone has the proper tools for their perfomnce, following the company rules, verifiying the proper staffing and the comotment to comply with the company expectation.
Contact
Panama City, Panamá, Panama
Open to remote
Available on CazVid
Competencies
Customer ServiceAdvanced
Provided support and oversight to customer service teams to ensure quality and performance.
Team SupervisionAdvanced
Supervised agents and senior staff, motivating and promoting performance improvements.
Account ManagementIntermediate
Handled account-related responsibilities, including staff allocation and compliance management.
Staffing & ComplianceIntermediate
Verified staffing levels and ensured adherence to company policies and client expectations.
Summary
Experienced in supervising customer service teams, managing account operations, and ensuring compliance with organizational standards.
Key Achievements
- Supervised and promoted agents and supervisors to meet client goals
- Ensured proper staffing and tool availability to optimize performance
- Managed compliance with company rules and expectations
Skills
Customer ServiceTeam SupervisionAccount ManagementStaffing & Compliance
Published on CazVid - Jul 3, 2025