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Zizo
Customer Service & Hospitality Professional with Experience in Food & Beverage Industry
Video resume
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Competencies
Expertise in engaging with customers to ensure satisfaction and foster positive experiences.
Effective verbal and interpersonal communication in fast-paced hospitality and administrative settings.
Capable of identifying issues quickly and implementing practical solutions.
Knowledge of effective cleaning standards to maintain hygiene and safety.
Skilled in basic caregiving tasks such as bathing, dressing, and feeding.
Education
Languages
Summary
Dedicated to delivering excellent service and support, with experience in hospitality and administrative roles. Skilled in communication, problem-solving, and maintaining a clean environment, eager to contribute to team success.
Key Achievements
- Consistently delivered high-quality customer service, enhancing guest satisfaction at KAUAI Restaurant.
- Managed reservations and transactions efficiently, ensuring smooth dining experiences.
- Performed administrative tasks and maintained a tidy environment, supporting school staff effectively.
- Developed strong communication and problem-solving skills through diverse roles.
Experience
Waiter and Bartender
Served guests per shift, ensuring excellent customer service.. Mixed and presented a variety of beverages, maintaining high quality standards.. Managed table reservations and handled payments accurately.. Trained new staff on service protocols and POS system.. Prepare drinks for customer service.
General assistant
Assisted with general administrative tasks including filing, record keeping, and supporting staff with daily operations.. Maintained a tidy office environment and ensured efficient workflow.. Managed student records and documents.. Helped with scheduling and communication.. Performed basic office cleaning and organization.
Skills
Video Transcript
Video Transcript 1
My name is Zizo Sokanile. At a community event, it rained and the hall got muddy with 150 people. I put mats at the door, cleaned in selections, and checked the toilets every 20 minutes with disinfectants. The hall stayed clean for the whole event because I planned against and kept checking.