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Zulema
Soporte Técnico
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Competencies
Provided technical assistance and troubleshooting for hardware, software, and network issues in various organizational settings.
Installed, configured, and maintained computer equipment and network infrastructure across healthcare and banking industries.
Performed cable management, connectivity testing, and network troubleshooting for local and branch office setups.
Managed user accounts, permissions, and system updates in Windows-based environments and hospital IT systems.
Supported medical and banking staff by resolving technical issues, ensuring minimal downtime.
Education
Languages
Summary
Dedicated IT support technician with over 5 years of experience in healthcare and banking sectors, specializing in hardware/software troubleshooting, system maintenance, and network support.
Key Achievements
- Provided first and second level technical support for internal users, resolving hardware, software, and network issues.
- Supported the setup, configuration, and maintenance of workstations, laptops, printers, and medical/devices in hospital and banking environments.
- Coordinated with external providers for repairs, system updates, and new branch implementations.
Experience
Soporte Técnico
Brindar soporte técnico de primer y segundo nivel a usuarios internos, tanto presencial como de forma remota., Diagnosticar y resolver incidencias relacionadas con hardware, software y redes., Configurar, instalar y mantener estaciones de trabajo, laptops, impresoras y entre otros., Gestionar...
Técnico 2 Scotiabank
Brindar soporte técnico especializado en sitio a sucursales de Scotiabank., Instalar, configurar y dar mantenimiento preventivo y correctivo a equipos informáticos., Atender y resolver incidencias de hardware, software y redes, tanto a nivel de usuario final como de infraestructura local.,...
Asistente de Informática
Brindar soporte técnico de primer y segundo nivel al personal médico., Instalar, configurar y dar mantenimiento a equipos de cómputo, impresoras, escáneres, teléfonos IP y otros dispositivos médicos conectados., Monitorear y mantener en funcionamiento los sistemas informáticos hospitalarios.,...