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Zulipha
Administrative and Customer Service Professional with experience in public safety and education sectors
Video resume
Contact
Competencies
Expertise in addressing customer needs, ensuring satisfaction, and fostering positive relationships.
Proficient in maintaining accurate records, documents, and official correspondence.
Skilled in verbal and written communication, facilitating effective stakeholder engagement.
Able to prioritize tasks efficiently to meet deadlines in dynamic environments.
Proficient in Word, Excel, Outlook, and PowerPoint for documentation, presentations, and data management.
Education
Summary
Dedicated professional with proven skills in administration, record management, and customer service across public safety and education sectors. Adept at coordinating activities, managing communications, and delivering excellent stakeholder support.
Key Achievements
- Streamlined agenda management and correspondence processes at Delft SAPS, improving operational efficiency.
- Coordinated student activities and maintained official records at West Coast College, enhancing organizational effectiveness.
- Provided exceptional customer service at Side Step, contributing to increased sales and customer satisfaction.
- Assisted policyholders with inquiries at eConnect Call Center, ensuring accurate billing and policy support.
Experience
Administrative Clerk
Manage agendas. Travelling arrangements. Handling phone calls, emails and correspondence with stakeholders. Assist in bookkeeping and budgeting procedures. Record minutes and action items during meetings. Provide general administrative support to ensure smooth office operations
House Committee Councillor
Plan and organise students activities and events. Maintain committee records and officially correspondence. Coordinate with the Chairperson to schedule meetings. Preparing and distributing meetings minutes. Track and ensure completion of agreed upon actions
Sales Person (Customer service)
Facilitate sales. Provide customer service. Maintain store environment. Contributing significantly to the overall shopping experience
Customer Service Associate
Assist policyholders with enquiries related to their insurance policies. Billing
Skills
Video Transcript
Video Transcript 1
All right, the first time I faced a challenge at work, I was a bit panicking, but since I was trained by my supervisor on how to handle that out, it's the problem. Can he please sit down so that he can explain to me what was wrong that time? Then she did explain to me, so I decided that no, this one needs to be reported to my supervisor. So I told the client that can she stay here so that I can go and speak to my supervisor, then she can come and handle the situation. That's all. And my supervisor came, talked to the client, they resolved the situation, and then the client was happy. My supervisor apologized and offered them a free cup of coffee. And that's all.