Account Manager

The Account Manager serves as the primary point of contact for customers within a wire harness and cable assembly manufacturing environment. This role is responsible for managing customer relationships, driving revenue growth, and ensuring the successful execution of customer programs from quotation through production and delivery. The Account Manager collaborates cross-functionally to align customer requirements with manufacturing capabilities, ensuring high levels of quality, on-time delivery, and customer satisfaction.
***Our facility operates under ITAR (International Traffic in Arms Regulations) requirements; this position is limited to U.S. persons, defined as U.S. citizens or lawful permanent residents (green card holders).***
ResponsibilitiesServe as the primary point of contact for customers, providing responsive support and building strong, long-term relationships.Manage customer orders, contract changes, and revisions, ensuring accuracy and on-time delivery.Coordinate with engineering, production, quality, materials, and supply chain teams to meet customer requirements and manufacturing capabilities.Prepare quotes, pricing, lead times, Statements of Work (SOWs), and manage NCNR terms.Identify, develop, and close new business opportunities while growing existing customer accounts.Execute sales strategies by understanding customer needs and recommending wire harness, cable assembly, and related manufacturing solutions.Maintain relationships with key decision-makers, communicate product lifecycle updates, and support long-term customer planning.Collaborate with sales, engineering, and accounting teams to support project execution, profitability, and timely collections.Maintain accurate CRM/ERP records, sales forecasts, pipelines, and prepare professional proposals and presentations.Achieve revenue and margin goals while fostering cross-functional collaboration to ensure customer satisfaction and business growth.Knowledge of IPC/WHMA-A-620 standards and wire harness/cable assembly manufacturing processes.Ability to interpret technical drawings, specifications, and customer requirements.Results-driven with strong organizational and time management skills.Customer-focused mindset with a commitment to quality, responsiveness, and continuous improvement.
QualificationsAssociate or Technical School degree required; Bachelor’s Degree preferred.2+ years in a sales role at a manufacturing company or similar applicable experience.Direct experience managing key accounts and maintaining lasting customer relations.Requires knowledge of manufacturing, to include electronics manufacturing and distribution concepts and processesExperience working with sales software/customer management system (CRM, ERP)Understanding and experience developing a services engagement.Business acumen and experience working within and accelerating a selling cycle.Strong project management skills, and the ability to troubleshoot and solve advanced technical and logistical problems.Business development skills and an aptitude to articulate KSM’s value proposition and services approach to instill confidence in our clients and be viewed by the client as the preferred solution providerEffectively create, position, and execute high value/quality sales campaigns within current customers and new prospects.Effective verbal, written and electronic communication skills.Travel 2% annually.