Client Support Specialist

Client Support Specialist
LHH is partnering with a client in Falls Church, VA to hire a motivated and service-oriented Client Support Specialist. This is an ongoing temporary assignment with an immediate start date.
Location: Falls Church, VA (Onsite)Schedule: 40 hours per weekPay Rate: $21–$23 per hour
About the OpportunityThis is an excellent opportunity for individuals who enjoy supporting clients, solving problems, and building strong professional relationships in a collaborative office environment. Successful candidates may have the opportunity to transition into a full-time position based on performance and business needs.Please note: This is an office-based client support role and not a call center position.
Key ResponsibilitiesServe as the primary point of contact for an assigned portfolio of clients.Respond to client inquiries and support requests in a professional, timely, and solution-oriented manner.Troubleshoot client issues and coordinate resolutions with internal departments.Deliver an exceptional client experience while maintaining high service standards.Build and maintain strong relationships with clients and internal stakeholders.Accurately document client interactions, requests, and updates within company systems.Support client success initiatives and contribute to client satisfaction and retention.Communicate client feedback, concerns, and business needs to appropriate internal teams.Monitor open requests and ensure timely follow-up and resolution.QualificationsHigh school diploma or equivalent required.Basic computer skills with the ability to quickly learn new software applications and CRM systems.Strong client service mindset with a passion for building positive relationships.Excellent verbal and written communication skills with professional phone etiquette.Strong problem-solving, organizational, and critical-thinking abilities.Ability to prioritize multiple tasks and adapt to changing priorities in a fast-paced environment.Positive, collaborative, and professional attitude with a strong team-oriented mindset.Preferred QualificationsExperience in commercial real estate, property management, or a related industry is highly preferred.Previous experience in client support, customer service, account coordination, administrative support, or another client-facing role is a plus.Experience working with CRM systems or customer relationship management software is preferred.
Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.
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