Amazon Customer Service Representative – Seattle, WA

Employer: Md Mohaiminul Islam

Location: Seattle, WA, USA

Job type: Full-time

Pay: $36 per hour

Md Mohaiminul Islam is hiring for a full-time customer service role associated with Amazon in Seattle, Washington. The listing describes remote work; however, this position is marked as not remote-eligible. Confirm the work location and arrangement with the employer before applying.

Key Responsibilities

• Assist customers by phone, email, or chat, answering questions and resolving issues promptly.
• Record customer interactions and transactions accurately in the CRM system.
• Collaborate with colleagues to share information and improve customer satisfaction.
• Review customer feedback and identify opportunities to improve service.
• Attend training and team meetings to stay informed about products, services, and procedures.
• Meet performance targets for response times and customer satisfaction.
• Contribute to special projects and ongoing customer service improvements.

Required and Preferred Qualifications

• High school diploma or equivalent.
• Strong written and verbal communication skills.
• Computer proficiency, including internet navigation and online tools.
• Ability to work independently and manage time effectively.
• Previous customer service experience is preferred but not required.
• Familiarity with CRM software is a plus.

About the Opportunity

The posting highlights a supportive, inclusive workplace and opportunities for professional development. Applicants should confirm the employer relationship, work arrangement, and role details directly with Md Mohaiminul Islam.