Aviation Customer Service Representative – New York City, NY
Published on CazVidat Update For You 24
Apply for a full-time Aviation Customer Service Representative job in New York City. Support travelers with flight, ticketing, baggage, and service needs.
Salary
Not provided
Location
New York City, New York, United States
Employment type
Full time
Workplace
Not provided
Aviation Customer Service Representative – New York City, NY
New York City, New York, United States
Job description
Join Update For You 24 as an Aviation Customer Service Representative in New York City, New York. In this full-time, on-site role, you will support customers throughout their travel experience while coordinating with flight crews, ground staff, and internal teams.
Key Responsibilities
- Answer customer questions about flight schedules, ticketing, and baggage services.
- Resolve complaints and service issues promptly and professionally.
- Coordinate with flight crews and ground staff to support smooth operations.
- Maintain accurate customer records and provide timely follow-up.
- Communicate proactively to anticipate customer needs and set clear expectations.
- Process transactions and manage cash accurately.
- Participate in team meetings and contribute customer feedback and service improvement ideas.
- Support projects to enhance customer service procedures and the overall travel experience.
Qualifications
- Associate degree in aviation or a related field.
- At least 1–2 years of experience in a similar role.
- Customer service experience; aviation experience is preferred.
- Strong communication, interpersonal, and problem-solving skills.
- Attention to detail and adaptability in a fast-paced environment.
- Familiarity with airline software and reservation systems is a plus.
Team and Reporting
You will report to the Customer Service Manager and work closely with teams in operations and bookings. Update For You 24 offers a collaborative environment where teamwork supports reliable service and a better customer journey.
Job Details
- Employer: Update For You 24
- Location: New York City, New York, United States
- Schedule: Full-time, on-site
Frequently asked questions
Is this position remote or on-site?
This is a full-time position based in New York City and requires on-site presence.
What kind of experience do I need to apply?
You should have 1-2 years of experience in a similar customer service role, ideally in aviation.
Do I need any specific education for this role?
An Associate Degree in Aviation or a related field is preferred but not strictly required.
What will my main responsibilities be as an Aviation Customer Service Representative?
You will assist customers with flight schedules, ticketing, baggage inquiries, resolve complaints, coordinate with flight crews and ground staff, maintain customer records, and handle transactions accurately.
Will I need to use any special software?
Familiarity with airline software and reservation systems is a plus for this role.