Aviation Customer Service Representative in New York City, NY

Join Update For You 24 as an Aviation Customer Service Representative in New York City, NY. Be part of a fast-paced aviation environment where your role is vital in enhancing the travel experience for our clients. Key Responsibilities Assist customers with flight schedules, ticketing, and baggage inquiries. Resolve complaints and customer issues promptly and professionally. Coordinate with flight crews and ground staff to ensure smooth daily operations. Maintain accurate customer records and provide timely follow-ups. Engage proactively to anticipate customer needs and manage expectations. Process transactions and handle cash flow with accuracy. Participate in team meetings focused on service improvements and customer feedback. Collaborate closely with the Customer Service Manager and cross-functional teams including operations and bookings to improve service protocols and overall travel experience. Required and Preferred Qualifications Associate Degree in Aviation or related field preferred. Excellent communication and interpersonal skills. Strong problem-solving skills with keen attention to detail. Ability to adapt quickly in a fast-paced environment. Customer service experience, ideally in aviation. Familiarity with airline software and reservation systems is a plus. 1-2 years of experience in a similar customer service role. Update For You 24 values teamwork and collaboration. This full-time position is based in New York City and requires on-site presence.