Customer Service Representative / Data Entry Clerk in Queens, NY

Sunher Royal Company is seeking a dedicated Customer Service Representative / Data Entry Clerk to join our team in Queens, New York. This full-time role is essential for maintaining excellent communication with customers and ensuring accurate data management to support our operational efficiency.

Key Responsibilities

• Respond promptly to customer inquiries via phone and email.
• Perform accurate and efficient data entry to keep records up to date.
• Handle customer complaints professionally and provide effective resolutions.
• Update and maintain customer account information regularly.
• Collaborate with team members to enhance customer service processes.
• Generate reports based on customer interactions and data entry metrics.
• Assist in training new staff on customer service protocols and data management.

Required and Preferred Qualifications

• High School Diploma or equivalent.
• Excellent communication skills, both verbal and written.
• Proficient in data entry and typing with attention to detail.
• Previous experience in customer service is preferred.
• Familiarity with data management software is a plus.
• 1-2 years of experience in customer service or data entry roles.

In this position, you will work closely with customers and internal teams to ensure customer needs are met efficiently while supporting organizational data management. You will report directly to the Customer Service Manager and collaborate with representatives and data specialists to improve customer satisfaction.

This role encourages cross-functional collaboration, providing opportunities to interact with various departments dedicated to delivering a high-quality customer experience.