Customer Service Representative / Data Entry Clerk in Queens, NY

Sunher Royal Company is hiring a full-time Customer Service Representative / Data Entry Clerk in Queens, New York. This on-site role combines customer support with accurate data entry and record maintenance. You will report to the Customer Service Manager and work with customer service representatives, data specialists, and other departments to support a high-quality customer experience.

Key Responsibilities

• Respond promptly to customer questions by phone and email.
• Enter data accurately and efficiently to keep records current.
• Address customer complaints professionally and help resolve issues.
• Update and maintain customer account information.
• Collaborate with colleagues to improve customer service processes.
• Prepare reports on customer interactions and data entry metrics.
• Help train new staff on customer service procedures and data management.

Required and Preferred Qualifications

• High school diploma or equivalent.
• Excellent communication skills.
• Proficiency in data entry and typing.
• Previous customer service experience; 1–2 years in customer service or data entry is preferred.
• Familiarity with data management software is preferred.

Compensation and Employment

• Salary: $45,000 per year.
• Employment type: Full-time.
• Work location: On-site in Queens, New York.