Customer Service Representative / Data Entry Clerk in Queens, NY

Sunher Royal Company is seeking a dedicated Customer Service Representative / Data Entry Clerk to join our team in Queens, New York. This full-time role is essential for maintaining excellent communication with customers and ensuring accurate data management to support our operational efficiency. Key Responsibilities Respond promptly and professionally to customer inquiries via phone and email. Perform accurate and efficient data entry to keep customer records up to date. Handle customer complaints and provide effective resolutions. Update and maintain customer account information regularly. Collaborate with team members to enhance customer service processes. Generate detailed reports based on customer interactions and data entry metrics. Assist in training new staff on customer service standards and data management procedures. Required and Preferred Qualifications High School Diploma or equivalent required. Excellent verbal and written communication skills. Proficient typing and data entry abilities. Previous customer service experience preferred. Familiarity with data management software is a plus. 1-2 years experience in customer service or data entry roles preferred. In this position, you will work closely with customers and internal teams, reporting directly to the Customer Service Manager. Your role will be vital in ensuring customer satisfaction and supporting organizational data accuracy. This opportunity encourages cross-departmental collaboration to deliver a superior customer experience.