AWS Support Engineer

Tasks

• Provide hands‐onિટ support for production AWS environments (EC2, S3, VPC, IAM, Lambda, ECS/EKS, RDS/DynamoDB, API Gateway, EventBridge, CloudWatch).
• Manage incident, change, and root‐cause analysis processes in line with ITIL best practices.
• Configure and maintain IAM roles, policies, security groups, and network controls.
• Monitor performance and troubleshoot using CloudWatch, Splunk, Dynatrace, or similar tools.
• Build and update infrastructure with Terraform or CloudFormation; write scripts in Python, Bash, or AWS CLI.
• Maintain hybrid networking components: VPC routing, Transit Gateway, Direct Connect, DNS, and firewall management.
• Integrate Oracle Cloud services (OCI, OIC, OAC, IDCS) into multi‐cloud solutions.
• Leverage CI/CD pipelines, ServiceNow, and automation to streamline deployments.

Requirements

• 3+ years of experience supporting AWS production workloads.
• Deep knowledge of EC2, S3, VPC, IAM, Lambda, ECS/EKS, RDS/DynamoDB, API Gateway, EventBridge, and CloudWatch.
• Proven expertise in incident, change, and problem management under ITIL.
• Strong understanding of IAM, least‐privilege access, and network security.
• Hands‐on experience with monitoring/logging platforms (Splunk, Dynatrace, etc.) and cloud‐native observability tools.
• Working knowledge of Terraform or CloudFormation and scripting in Python, Bash, or AWS CLI.
• Familiarity with hybrid networking (Transit Gateway, Direct Connect, DNS, routing) and troubleshooting.
• Experience with Oracle Cloud Infrastructure and related services (OIC, OAC, IDCS).
• Background in CI/CD, deployment pipelines, and automation.
• Ability to manage(animated?) cross‐functional stakeholder teams and deliver projects on

Schedule

• 3 days onsite a week while enjoying the flexibility of remote work.

Location

• Phoenix, AZ