Call Center Customer Support Representative – Baton Rouge, LA
Published on CazVidat DevCare
DevCare is hiring a hybrid Call Center Customer Support Representative in Baton Rouge, LA. Assist Louisiana Medicaid providers with billing and policy inquiries
Salary
Not provided
Location
Baton Rouge, Louisiana, United States
Employment type
Full time
Workplace
Not provided
Call Center Customer Support Representative – Baton Rouge, LA
Baton Rouge, Louisiana, United States
Job description
DevCare is hiring a Call Center Customer Support Representative for a hybrid Provider Services Call Center Agent position in Baton Rouge, Louisiana. The role supports healthcare professionals with Louisiana Medicaid billing requirements, policy questions, and related inquiries. Interviews are conducted by webcam.
Responsibilities
- Handle a high volume of inbound calls from Medicaid providers and address their concerns.
- Research provider questions and resolve complex billing and policy issues.
- Meet quality and productivity standards, including resolving 92% of provider calls within 3–5 minutes.
- Communicate with providers promptly and professionally.
- Accurately record and track calls in the designated system.
- Stay informed about current billing requirements and policy changes.
- Work with colleagues to support departmental goals.
Qualifications
- Strong verbal and written communication and customer service skills.
- Professional telephone etiquette and a patient, positive attitude.
- Ability to work independently, solve problems, and multitask.
- Comfort navigating multiple computer programs; knowledge of Microsoft tools is required.
Position Details
- Employer: DevCare
- Job type: Full-time
- Work arrangement: Hybrid; not fully remote
- Location: Baton Rouge, Louisiana
- Interview format: Webcam
Frequently asked questions
Is this position remote or on-site?
This is a hybrid position based in Baton Rouge, Louisiana, so you will work both on-site and remotely.
What kind of calls will I be handling?
You will manage high-volume inbound calls from Medicaid providers, assisting them with billing requirements, policy questions, and other Medicaid-related issues.
What skills do I need to qualify for this job?
You should have strong oral and written communication skills, excellent customer service and telephone etiquette, the ability to multitask and problem-solve independently, and proficiency in Microsoft Office and navigating multiple computer programs.
What is the work schedule or employment type?
This is a full-time position.
How will the interview be conducted?
The interview will be conducted via a web cam interview.