Call Center Tech Support Coordinator

Pettit Staffing is recruiting Call Center / Tech Support Coordinators for a growing Salem company that provides service support to customers throughout the United States. These are temporary to hire opportunities.

This position is ideal for someone with experience in a high-volume call center, telecommunications, banking, technical support, dispatch, or customer service environment who is ready to take on more responsibility.

The position begins in Service Coordination, helping customers and coordinating repair technicians, with the opportunity to grow into additional technical and project coordination responsibilities.

What You'll Do
• Handle a high volume of inbound and outbound calls
• Assist customers with service issues, questions, and repair needs
• Coordinate and dispatch field technicians throughout assigned territories
• Track service calls and follow them through completion
• Communicate with customers, technicians, vendors, and internal staff
• Troubleshoot issues by gathering accurate information and determining next steps
• Maintain detailed notes, records, and service documentation
• Follow up on open calls and unresolved service issues
• Manage multiple priorities in a fast-paced environment
• Learn company equipment, service processes, and technical terminology
• Develop into additional project coordination responsibilities as experience grows

Ideal Background
We are especially interested in candidates with experience in:
• High-volume call centers
• Telecommunications
• Technical support
• Customer service
• Banking or financial-services call centers
• Dispatch or service coordination
• Inside sales/customer retention
• Help desk or customer troubleshooting

Key Qualifications
Comfortable Working With Metrics
Accustomed to working in a structured environment where performance may be measured through areas such as:

HOW TO APPLY: SEND RESUME TO : [email protected]