Call Center Tech Support Coordinator

About the role

Pettit Staffing Service is recruiting Call Center / Tech Support Coordinators for a growing Salem company that provides service support to customers throughout the United States. These are temporary-to-hire opportunities. The position begins in service coordination, helping customers and coordinating repair technicians, with the opportunity to grow into additional technical and project coordination responsibilities.

Responsibilities

• Handle a high volume of inbound and outbound calls.
• Assist customers with service issues, questions, and repair needs.
• Coordinate and dispatch field technicians throughout assigned territories.
• Track service calls through completion and follow up on open calls and unresolved service issues.
• Communicate with customers, technicians, vendors, and internal staff.
• Gather accurate information to troubleshoot issues and determine next steps.
• Maintain detailed notes, records, and service documentation.
• Manage multiple priorities in a fast-paced environment.
• Learn company equipment, service processes, and technical terminology.
• Develop into additional project coordination responsibilities as experience grows.

Requirements

• Experience in a high-volume call center, telecommunications, technical support, customer service, banking or financial-services call centers, dispatch or service coordination, inside sales or customer retention, or help desk or customer troubleshooting.
• Comfort working with metrics in a structured environment where performance may be measured.

How to apply

Apply directly on CazVid.

Key facts

• These are temporary-to-hire opportunities.
• The role includes high-volume inbound and outbound calls and coordinating field technicians.
• Candidates with call center, technical support, customer service, dispatch, or related experience are of interest.