Call Centre Agent Job in Durban, KwaZulu-Natal

Join Sinenhlanhla Dynamic Recruitment as a Call Centre Agent in Durban, KwaZulu-Natal! We are a fast-growing company in the customer service sector, committed to delivering outstanding support to our clients. This full-time position offers a friendly and welcoming work environment where your role is vital in building positive customer relationships and resolving inquiries efficiently. Key Responsibilities Handle inbound customer calls, providing clear and accurate information. Assist customers with product questions and troubleshoot issues effectively. Document customer interactions and maintain detailed records in CRM systems. Follow up on customer queries to ensure timely resolution and satisfaction. Collaborate with team members to meet daily targets and enhance service quality. Participate in team meetings and suggest process improvements. Maintain a positive and friendly attitude to create a welcoming customer experience. Required and Preferred Qualifications Minimum education: Grade 9. Excellent verbal and written communication skills. Ability to work well in a team environment. Customer service experience preferred but not required. Basic computer skills and familiarity with CRM tools. We offer growth opportunities, a supportive company culture, flexible working hours, and a modern workplace that encourages personal and professional development. Join our collaborative team and contribute to delivering exceptional customer service in Durban.