Call Centre Agent – Durban, KwaZulu-Natal

Sinenhlanhla Dynamic Recruitment is hiring a full-time Call Centre Agent in Durban, KwaZulu-Natal, South Africa. In this customer service role, you will assist customers, resolve inquiries, and help deliver a positive support experience. This is an on-site position in a friendly, collaborative workplace.

Key Responsibilities

• Handle inbound customer calls and provide clear, accurate information.
• Answer product questions and troubleshoot customer issues.
• Record customer interactions and maintain accurate CRM records.
• Follow up on inquiries and help ensure timely resolutions.
• Work with colleagues to meet daily targets and improve service quality.
• Participate in team meetings and suggest process improvements.
• Maintain a positive, professional approach with every customer.

Required and Preferred Qualifications

• Minimum education: Grade 9.
• Strong verbal and written communication skills.
• Ability to work effectively as part of a team.
• Basic computer skills and familiarity with common applications.
• Customer service experience is preferred but not required.

Work Environment and Compensation

This full-time, on-site role offers flexible working hours and a supportive team environment. Call Centre Agents use CRM systems to manage customer interactions and report to Shift Managers. The stated pay is 5000 per month; the currency is not specified in the posting.

How to Apply

Apply for the Call Centre Agent position with Sinenhlanhla Dynamic Recruitment in Durban, KwaZulu-Natal.