Computer User Support Specialist

The Computer User Support Specialist contract role at micro1 is a remote position focused on providing technical and customer support to internal teams and external users. Day-to-day responsibilities include diagnosing and troubleshooting issues related to desktop computers, software, and connectivity, and resolving tickets in a timely and accurate manner. The specialist will guide users through problem resolution, document recurring issues, and escalate complex problems when necessary. This role also involves maintaining clear communication, updating knowledge bases, and collaborating with engineering and operations teams to improve systems reliability and user experience.

Qualifications
Strong technical support and troubleshooting skills, with experience resolving hardware and software issues on desktop computers.
Solid analytical skills to diagnose problems, interpret error messages, and identify root causes efficiently.
Customer support experience, including clear communication, active listening, and a service-oriented approach to assisting users.
Familiarity with operating systems (e.g., Windows, macOS, Linux) and common productivity and collaboration tools.
Ability to work independently in a remote environment, manage priorities, and handle multiple support requests concurrently.
Attention to detail in documenting issues, solutions, and processes within ticketing and knowledge management systems.
Relevant certification or training (e.g., CompTIA A+, ITIL, or similar) is beneficial.
Previous experience in a technical support or help desk role, ideally in a technology-focused or data-driven organization.