Customer Call Representative - Lansing, MI
Published on CazVidat Forsage
Join Forsage as a Customer Call Representative in Lansing, MI. Contract role, $55,000/year, remote eligible. Apply now to grow your customer service career.
Salary
$55,000 per year
Location
United States
Employment type
Contract
Workplace
Remote
Customer Call Representative - Lansing, MI
$55,000 per year
Job description
Forsage is hiring a dedicated and detail-oriented Customer Call Representative in Lansing, Michigan. This contract role offers a collaborative environment with growth opportunities. Join us to enhance customer satisfaction and ensure smooth communication between our company and clients. Key Responsibilities Handle incoming customer calls, providing prompt assistance and resolving inquiries efficiently. Maintain accurate records of all customer interactions and transactions. Promote company products and services, upselling when appropriate to improve customer experience. Work closely with team members to ensure consistent communication and effective problem solving. Follow up with customers to confirm satisfaction and address any ongoing issues. Participate in training sessions to improve technical skills and product knowledge. Monitor and report key performance indicators, seeking ways to enhance service quality. Required and Preferred Qualifications High School Diploma or equivalent. Excellent verbal and written communication skills. Basic technical proficiency, including familiarity with CRM software. Preferred experience in customer service, especially in a call center environment. Ability to multitask effectively and perform well under pressure. Customer service certifications are a plus. This remote-eligible contract position offers a competitive salary of $55,000 per year. Forsage fosters a culture of teamwork, open communication, and professional development to support your career growth.
Frequently asked questions
Is this position remote or on-site?
This Customer Call Representative role is remote-eligible, so you can work from Lansing, Michigan or elsewhere as allowed.
What is the salary for this contract role?
The salary for this contract position is USD 55,000 per year.
What kind of experience do I need to apply?
You should have excellent communication skills and preferably some customer service experience, especially in a call center environment.
What are the main responsibilities of this job?
You will handle incoming customer calls, maintain records, promote products, work with team members, follow up with customers, and monitor performance indicators.
Are there any educational requirements?
A High School Diploma or equivalent is required for this position.
Will I receive any training for this role?
Yes, you will participate in training sessions to improve your technical skills and product knowledge.