Customer Call Representative Contract Job in Lansing, MI

Forsage is hiring a dedicated and detail-oriented Customer Call Representative for a contract position based in Lansing, Michigan. Join our dynamic team and contribute to maintaining exceptional customer satisfaction while working remotely or on-site in a collaborative environment that supports growth and professional development.

Key Responsibilities

• Handle incoming customer calls promptly, providing effective assistance and resolving inquiries.
• Maintain accurate and detailed records of all customer interactions and transactions.
• Promote Forsage’s products and services, upselling when appropriate to enhance customer experience.
• Work closely with team members to ensure consistent communication and efficient problem resolution.
• Follow up with customers to confirm satisfaction and address any ongoing concerns.
• Participate in training sessions to improve technical skills and product knowledge.
• Monitor key performance indicators and proactively seek ways to improve service quality.

Required and Preferred Qualifications

• High School Diploma or equivalent required.
• Excellent verbal and written communication skills.
• Basic technical proficiency, including familiarity with CRM software.
• Preferred experience in customer service roles, especially in call center environments.
• Ability to multitask effectively and perform well under pressure.
• Customer service certifications are a plus.

This contract role offers a competitive annual salary of $55,000 and the flexibility to work remotely. Forsage fosters a culture of teamwork, open communication, and continuous professional growth.