Customer Connection Specialist in Lucknow, Uttar Pradesh

Aasign Services PVL is hiring a dedicated Customer Connection Specialist in Lucknow, Uttar Pradesh, India. This full-time role focuses on enhancing customer satisfaction and loyalty through effective communication and support. Key Responsibilities Engage customers across multiple channels to understand needs and deliver tailored solutions. Provide timely, accurate product and service information to improve customer knowledge and satisfaction. Manage inquiries and resolve issues efficiently while maintaining high service standards. Log and track customer interactions in CRM for seamless communication and follow-up. Collaborate with internal teams to enhance customer service processes and resolve recurring challenges. Collect and analyze customer feedback to identify trends and recommend improvements. Contribute positively to team meetings and share insights to foster a collaborative environment. Required and Preferred Qualifications Bachelor's Degree in Business, Communication, or related field. Excellent verbal and written communication skills focused on customer engagement. Strong time management and multitasking abilities. 1-3 years of customer service or related experience preferred. Proficiency with CRM software and Microsoft Office Suite. Ability to work collaboratively and take individual initiative within a team. Join a dynamic company that values employees and fosters a positive work environment. This role offers a monthly salary of ₹15,000 and is based in Lucknow with no remote option.