Customer Relationship Lead

About Us

At Stage Front, we turn ticketing complexity into effortless opportunity. Our mission is to empower ticket sellers with smart technology, deep industry insights, and dedicated support to simplify operations and accelerate growth. Every decision we make is guided by our core values: Passion for live experiences, Grit to get the job done, Agility to adapt quickly, Customer-focused to drive success, Innovation to evolve constantly, and Teamwork to move as one team.

Position Summary

The Customer Relationship Lead is responsible for building strong, long-term relationships with customers and ensuring they achieve maximum value from Stage Front products and services. This role focuses on driving product adoption, customer satisfaction, retention, and growth by acting as a trusted advisor throughout the customer lifecycle.

Responsibilities

Manage a portfolio of customer accounts, serving as the primary point of contact post-sale Drive customer onboarding, ensuring a smooth and successful implementation experience Monitor customer health metrics and proactively address risks to retentionIncrease product adoption through training, enablement, and ongoing engagement Provide the highest level of customer support by responding promptly, resolving issues effectively, and advocating for customer needs internally.Conduct regular business reviews to demonstrate value, share insights with internal teams, align product usage, and identify growth opportunities Collaborate with Product and Engineering teams to relay customer feedback and influence product improvementsMaintain accurate customer data, activity tracking, and forecasting in the CRM