Customer Relationship Officer Sr. Customer Relationship Officer

Healthcare Diagnostic Center Limited (HDCL) is a sister concern of Healthcare Pharmaceuticals Ltd, HDCL provides world class diagnostic facilities which ensure a Customer consultative and excellent customer service. We started your journey with the commitment to improve diagnostic performance and enhance satisfaction of patients, physicians and all other stakeholders.

We are looking for the following position:

Customer Relationship Officer/ Sr. Customer Relationship Officer

Job Responsibilities:
• Greet and assist patients and attendants courteously at the front desk, ensuring a positive first impression of HDCL.
• Provide accurate information on diagnostic tests, packages, pricing, and reporting timelines.
• Register patients, manage appointment scheduling, and coordinate with relevant departments (USG & Echo, Neurophysiology, Endoscopy & Fibroscopy, etc.) for smooth service delivery.
• Handle patient queries, complaints, and feedback promptly and professionally, escalating complex issues as needed.
• Coordinate with the billing and report delivery teams to ensure timely and error-free service to patients.
• Maintain patient records and daily service log accurately in the relevant systems/registers.
• Support corporate and referral-partner communication as required.
• Assist in maintaining a clean, organized, and welcoming reception/customer service area.
• Perform other duties as assigned by the HMinManger/ Management.

Educational Qualifications:
• Minimum Bachelor’s degree in any discipline from a recognized university.

Experience Requirements:
• Customer Relationship Officer: 0-1 year(s) fresh graduates with strong communication skills can also apply.
• Sr. Customer Relationship Officer: Minimum 2-3 years in a customer service/front-desk role, preferably in a hospital, diagnostic center, or hospitality environment.

Additional Requirements:
• Age 20 to 35 years (relaxable for exceptionally qualified/experienced candidates).
• Both male and female are encouraged to apply.
• Excellent verbal and written communication skills in English and Bangla.
• Patient personality, patience, and a genuine willingness to help patients.
• Basic computer literacy (MS Office, data entry, patient management software).
• Ability to work in shifts, including weekends, as per requirement.
• Prior experience in a diagnostic center or hospital setting will be considered an added advantage.

Compensation & Benefits:
• Salary: Bonus & benefits as experience and organizational pay structure.
• Health coverage, bonuses, and incentives as per company policy.
• Opportunity for growth with performance.

Apply Instructions:
• Interested candidates are requested to apply through the below link: CLICK HERE

Application Deadline: September 20, 2026
Email Subject: Mention the position name
Send your CV to: [email protected]
Contact details:
HR Department, Healthcare Diagnostic Center Limited
Limited
23/2, Bahirdiya Road (Opposite Shushmela), adjacent to the foot over bridge), Shyamoli, Dhaka-1207
Phone: 01901000277
E-mail: [email protected]
Website: hdclbd.com