Customer Service Executive – Insurance in Kuala Lumpur

Recruitify is hiring a full-time Customer Service Executive – Insurance in Kuala Lumpur, Malaysia. Help customers understand insurance products, resolve service concerns, and navigate their insurance needs with confidence. This is an on-site position.

Key Responsibilities

• Answer customer inquiries and provide accurate information about insurance products and services.
• Resolve complaints and service issues promptly and professionally.
• Maintain accurate customer records in accordance with company policies.
• Work with Sales, Claims, and other departments to coordinate service delivery and issue resolution.
• Attend training to strengthen insurance product knowledge and customer service skills.
• Gather customer feedback and identify opportunities to improve service quality and efficiency.
• Monitor and report customer trends to support service improvements and business objectives.

Qualifications

• Bachelor’s degree in any field.
• Strong written and verbal communication skills.
• Customer service experience; insurance industry experience is preferred.
• Proficiency with customer relationship management (CRM) software.
• Two to three years of customer service experience preferred.

Team and Reporting

Report to the Customer Service Manager and collaborate closely with the Sales and Claims departments in a supportive, cross-functional team environment.

Position Details

• Employer: Recruitify
• Location: Kuala Lumpur, Kuala Lumpur, Malaysia
• Employment type: Full-time
• Work arrangement: On-site
• Listed pay: 4200 per year