Customer Service Executive – Insurance in Kuala Lumpur

Recruitify is seeking a dedicated and enthusiastic Customer Service Executive to join our dynamic insurance team in Kuala Lumpur, Malaysia. This full-time role is perfect for candidates passionate about delivering exceptional client service and helping customers navigate their insurance needs with confidence.

Key Responsibilities

• Handle customer inquiries and provide accurate information about insurance products and services.
• Resolve customer complaints promptly and professionally to ensure high satisfaction levels.
• Maintain and update customer records in compliance with company policies.
• Collaborate with Sales, Claims, and other departments to ensure smooth service delivery.
• Participate in ongoing training to improve product knowledge and customer service skills.
• Collect and analyze customer feedback to enhance service quality and efficiency.
• Monitor customer trends and report insights to support business objectives.

Required and Preferred Qualifications

• Bachelor’s degree in any discipline.
• Excellent verbal and written communication skills.
• Experience in customer service, preferably within the insurance sector.
• Proficiency in customer relationship management (CRM) software.
• 2-3 years of relevant customer service experience preferred.

The successful candidate will report directly to the Customer Service Manager and work closely with cross-functional teams to enhance operational efficiency. Join Recruitify and contribute to a supportive and collaborative work environment.

Salary: 4200 per year