Customer Service Representative in Melbourne, Victoria

Scott Amelia is looking for a dedicated Customer Service Representative to join our Melbourne, Victoria team. This full-time role offers the opportunity to enhance customer satisfaction by addressing inquiries and resolving issues efficiently in a supportive, collaborative environment.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Actively listen to customer concerns and provide effective solutions and alternatives.
• Maintain accurate records of customer interactions and transactions in the company database.
• Assist customers in troubleshooting product issues with clear, step-by-step guidance.
• Process orders, modifications, and cancellations with accuracy and efficiency.
• Collaborate with team members to improve customer service practices and enhance overall service delivery.
• Monitor and meet individual and team performance metrics.

Required and Preferred Qualifications

• Associate Degree or equivalent experience preferred.
• Minimum 2 years of experience in customer service or related roles.
• Strong communication, problem-solving, empathy, time management, and adaptability skills.
• Familiarity with customer service software and CRM tools.
• Proficient in Microsoft Office Suite and CRM applications.

Join Scott Amelia and benefit from career growth opportunities, an inclusive and respectful company culture, flexible working hours, health programs, and professional development workshops.