Customer Service Representative in Newtown, West Bengal

Priyanka Rakshit is hiring a dedicated Customer Service Representative in Newtown, West Bengal, India. Join our full-time team and be the key to delivering exceptional customer support and satisfaction. Key Responsibilities Respond promptly and effectively to customer inquiries via phone, email, and chat. Assist customers with product questions, order processing, and service troubleshooting. Resolve customer complaints and issues with empathy and professionalism. Document customer interactions and feedback accurately in our system. Collaborate with team members to ensure seamless customer service operations. Participate in training sessions to enhance product knowledge and customer service skills. Meet or exceed key performance metrics related to customer satisfaction and response times. Required and Preferred Qualifications High School Diploma or equivalent required. Strong verbal and written communication skills. Experience in customer service or related fields preferred. Familiarity with customer service software and tools is a plus. Ability to multitask and prioritize effectively. Basic troubleshooting knowledge. Positive attitude and eagerness to assist others. We offer a positive company culture focused on collaboration, professional growth opportunities, and a modern workplace environment. Enjoy a balanced work-life with our comprehensive employee benefits. Salary: ₹12,000 per month | Job Type: Full-time | Location: Newtown, West Bengal, India