Customer Service Representative – Newtown, New South Wales

Priyanka Rakshit is seeking a full-time Customer Service Representative in Newtown, New South Wales, Australia. In this on-site role, you will help deliver a positive customer experience by responding to inquiries, resolving concerns, and supporting customers throughout their interactions with the organization.

Key Responsibilities

• Respond promptly to customer inquiries by phone, email, and chat.
• Answer product questions, process orders, and assist with service troubleshooting.
• Resolve complaints and customer issues with empathy and professionalism.
• Accurately record customer interactions and feedback in company systems.
• Collaborate with teammates to support smooth customer service operations.
• Participate in training to strengthen product knowledge and customer service skills.
• Meet or exceed performance goals for customer satisfaction and response times.

Required and Preferred Qualifications

• High school diploma or equivalent required.
• Strong verbal and written communication skills.
• Customer service or related experience preferred.
• Familiarity with customer service software and tools is a plus.
• Ability to manage multiple tasks and prioritize effectively.
• Basic troubleshooting knowledge.
• A positive attitude and a genuine desire to help others.

Compensation and Benefits

Pay is 12000 per month. The role offers opportunities for career advancement and professional development, a collaborative and supportive workplace, and employee benefits intended to support work-life balance.

Position Details

• Employer: Priyanka Rakshit
• Job type: Full-time
• Work arrangement: On-site; remote work is not available.
• Location: Newtown, New South Wales, Australia