Customer Service Representative in Newtown, NSW, Australia

Priyanka Rakshit is hiring a dedicated Customer Service Representative in Newtown, New South Wales, Australia. Join our full-time team to deliver exceptional customer support and enhance client satisfaction.

Key Responsibilities

• Respond promptly and effectively to customer inquiries via phone, email, and chat.
• Assist customers with product questions, order processing, and service troubleshooting.
• Resolve customer complaints and issues with empathy and professionalism.
• Document customer interactions and feedback accurately in our system.
• Collaborate with team members to ensure seamless customer service operations.
• Participate in training sessions to enhance product knowledge and customer service skills.
• Meet or exceed key performance metrics related to customer satisfaction and response times.

Required and Preferred Qualifications

• High School Diploma or equivalent required.
• Strong communication skills, both verbal and written.
• Experience in customer service or a related field preferred.
• Familiarity with customer service software and tools is a plus.
• Ability to handle multiple tasks and prioritize effectively.
• Knowledge of basic troubleshooting techniques.
• Positive attitude and a desire to help others.

We offer numerous growth opportunities, including career advancement and professional development. Our positive company culture emphasizes collaboration and support, complemented by a modern workplace environment and employee benefits that promote work-life balance.

Compensation: 12,000 per month.