Customer Service Representative Job in Newtown, West Bengal

Priyanka Rakshit is hiring a full-time Customer Service Representative in Newtown, West Bengal, India. Join our team to deliver outstanding customer support and ensure client satisfaction through effective communication and problem-solving. Key Responsibilities Respond promptly and professionally to customer inquiries via phone, email, and chat. Assist customers with product information, order processing, and troubleshooting services. Handle and resolve customer complaints with empathy and professionalism. Accurately document customer interactions and feedback in our system. Collaborate with team members to maintain smooth customer service operations. Participate in ongoing training to improve product knowledge and customer service skills. Achieve or surpass key performance indicators related to customer satisfaction and response times. Qualifications High School Diploma or equivalent required. Excellent verbal and written communication skills. Previous experience in customer service or related roles preferred. Familiarity with customer service software and tools is advantageous. Ability to multitask and prioritize effectively in a fast-paced environment. Basic troubleshooting knowledge. Positive attitude and a genuine desire to assist customers. We offer a positive work culture with opportunities for career growth and professional development. Enjoy a modern workplace environment and employee benefits that support a healthy work-life balance. Salary: ₹12,000 per month