Part-Time Customer Service Representative in Mississauga, Ontario
Published on CazVidat Prestige Travel Group
Join Prestige Travel Group as a part-time Customer Service Representative in Mississauga. Support customers by phone, email, and chat in a remote-eligible role.
Salary
Not provided
Location
Canada
Employment type
Part time
Workplace
Remote
Part-Time Customer Service Representative in Mississauga, Ontario
Canada
Job description
Prestige Travel Group is hiring a part-time Customer Service Representative in Mississauga, Ontario, Canada. This role is remote-eligible and focuses on providing helpful, timely support to customers across phone, email, and chat.
Key Responsibilities
- Respond to customer inquiries with accurate and timely assistance.
- Help customers with product information, order status, and account questions.
- Address complaints with empathy and professionalism, working toward positive outcomes.
- Record customer interactions and feedback in the CRM system.
- Collaborate with teammates to improve service delivery and operational efficiency.
- Participate in training and team meetings to share best practices.
- Promote a respectful, collaborative team environment.
Required and Preferred Qualifications
- Strong verbal and written communication skills.
- Ability to work effectively with a team.
- Ability to multitask and manage customer inquiries.
- Previous customer service experience is preferred but not required.
- Familiarity with CRM software and Microsoft Office is an asset.
- No formal education is required; high school completion is preferred.
- Retail or other service-oriented experience is an advantage.
Role Details
- Employer: Prestige Travel Group
- Job type: Part-time
- Location: Mississauga, Ontario, Canada
- Remote eligibility: Eligible for remote work
- Reports to: Customer Service Manager
Work with fellow representatives to support customers and strengthen service processes at Prestige Travel Group.
Frequently asked questions
Is this a remote position or do I need to work on-site?
This position is based in Mississauga, Ontario, Canada and is not remote eligible, so you will need to work on-site.
What kind of experience do I need to apply for this role?
Previous customer service experience is preferred but not required; experience in retail or service-oriented roles is also considered a plus.
What are the main responsibilities of this customer service role?
You will respond to customer inquiries via phone, email, and chat, provide product and order information, handle complaints empathetically, maintain records in the CRM system, and work closely with your team to improve service quality.
What qualifications do I need to have for this job?
Excellent verbal and written communication skills are required, along with the ability to work well in a team; familiarity with CRM software and Microsoft Office is an advantage, and a high school diploma is preferred but not mandatory.
Is this a full-time or part-time job?
This is a part-time position as a Customer Service Representative.